COVID-19

At AMB, our priority is the safety and health of our employees and that of people working alongside us. We continue to monitor the evolving COVID-19 situation very closely and have put an extensive range of precautionary measures in place. We will try our very best to ship all orders in a timely manner, but please expect delays during this period.

We sell via several different media. Stock normally arrives in large quantities which takes some time to asses and add to the site. This means the part you are looking for may have arrived recently but has not yet been added to the website. It also occasionally means we could recently have sold an item which is still listed on the website. Please send a full list of the parts you need to repair your car, and we will respond with prices and availability. Some items are a generic listing (e.g. front bumpers), where we show 1 picture yet have perhaps 12 in various conditions. In these instances we will send you a picture of the specific item we propose to send, along with its unique individual price.

To Pay for Your Order:

In our preferred order;
Debit card
Credit card
Bank transfer, international money order, bankers draft.
Cash on collection by arrangement only

Delivery Policy and Costs

We are able to deliver to most countries. Due to the individual nature of each order we use a variety of different couriers and services to provide you with the service you want, at the best price we can find.

Delivery Within The UK (Excluding Northern Ireland and The Highlands and Islands).

Prices start at £4.50 for Royal Mail tracked, Large body panels need to be quoted individually, this is because any measurement over 1.2 metres renders the parcel ‘oversize’ by the courier companies.

Tax Charges (Customs Information)

You will be responsible for complying with any customs requirements or import duties levied once the goods reach your country. Astonmartinbits.com has no control over these charges, and therefore cannot predict what they might be. This includes all countries within the EU of which we are no longer a member since Brexit January 2021

Cancellations, Returns, and Exchanges

You may cancel your purchase within 14 days of receipt of goods, whereby an exchange or full refund will be given (stock items). This does not apply to items which are custom made to order - such as new interior trim parts or items that have a degree of customisation - such as cutting a section from a bodyshell. This is provided the item is returned unused and in its original packaging. (This does not affect your statutory rights). In common with other sellers we do not accept the return of used electronic components due to the ease with which they can be damaged by other faults on your vehicle coupled with the near impossibility of getting them tested after return. New electronic components are covered by warranty from Aston Martin themselves and they require the fitting dealer to return them through the dealer system as the system can provide the needed fault reports to Aston Martin. All parts must be professionally fitted.

Should you wish to return your items in accordance with this then please contact us by e-mail within the specified time frame.

Incorrectly ordered stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand, and will be subject to a minimum 30% handling charge. All returned parts must be packed safely as they were delivered and in the original packing. We recommend that you use a trackable service to return any item. Astonmartinbits.com will not be held liable for the cost of return or lost parcels. Generally most new parts are non stock and most used parts are stock items, if it is important then please ask before ordering.

Faulty items must be returned at customers cost, we will replace or repair the part at our choice. We are not responsible for additional cost such as labour charges or gaskets involved in removal/refitting of parts and will not contribute towards such costs. All parts are covered by a 3 month warranty from ourselves, some new parts may have a longer warranty - please ask. Normal wear and tear is not a covered by warranty.

Please note that for returned goods we do not refund the price of the return delivery charge. All returns are at the customers cost.

Missing or wrongly supplied items must be reported within 7 days of receiving your order. Please email parts@astonmartinbits.com quoting your order number.

For missing parcels please check your online tracking details, and if after the estimated delivery time, the tracking status is still not showing any changes and the courier company cannot locate your shipment, then please contact us quoting your order number parts@astonmartinbits.com

Damaged in Transit.

Please be aware that when you sign for a parcel you are confirming you have received it in good condition. If packing is damaged we strongly recommend you check your parts before signing, it is very difficult to claim ‘damaged in transit’ when the courier company produces a form with your signature in the ‘received in good condition box’. If it is obviously damaged we suggest refusing the item and letting the courier return it to us. If you do accept it sign as 'damaged' instead of your normal signature and ensure you keep the packing for inspection. All damages must be reported within 7 days of receiving your order.

Guarantee

All goods supplied are guaranteed to be as described by ourselves, we will list any faults or marks on the item.

Complaints

In the first instance please contact us by email.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

Privacy and Security

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed on or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes: • Your name • Address • Phone number • E-mail address • Credit / debit card details • Year and model of your car(s) The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars. If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us via our contact us page.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.